DIY Self-Fill or Operated?
We at WestWays Vending aim to be flexible to all our lovely customers needs. We offer an operated service and also a self-fill service on our machines. We have many different machines from you to choose from. We have (deep breath here!) Kenco coffee machines, in-cup vending machines, fresh ingrediant beverage machines, Cadbury snack machines, unbranded snack machines, small snack machines which you can have a coffee machine on top of, Coca Cola cold drink machines, Lucozade drinks machines, unbranded can machines which can vend bottles or cans (or both!) and combination machines (which are half snack and half cold drink) and probably a lot more that I have forgotten!! Operated Service With an operated service we take control of everything. One of our lovely operators will visit on a schedule determined on the usage of the machine. The operator will fill the machine, collect money (if it is not a ‘free vend’ machine) and clean the machine. Mike, our operations manager will keep a close eye on products that are selling on the machine- if there are product lines that aren’t selling then he takes them out and if there are products that are selling out then he puts more in. It’s a very complicated science. But, in essence it means that we take all the stress of worrying about stock, cash handling, cleaning and all those bits and leaves you to concentrate on other parts of your business. Self Fill However, if you want to have close control over your vending machines – maybe you have catering staff or you are looking to add revenue to your business by charging your customers. For example, one of our sell fill customers is a children’s soft play centre- we installed a snack machine from them and they order snacks for it every week. The site have a person responsible for the snack machine to ensure that it is cleaned and filled regularly. They are used to handling food items so storing and rotating stock is no problem for them. Another of our customers who likes to self fill is a plumbers merchant- we installed a Darenth Style 5 for them to enable the customer to give out free drinks to his customer. By using self fill he can keep an eye on how many free drinks he is giving out enabling him to keep his costs low. Or maybe, you would like both. We have have a few customers which we operate and the customer self-fills other machines on site- for example you may want to offer your staff drinks on an operated service but you may want to have vending machines which you fill for them on an out of hours service? As you can see, both operated vending and DIY self fill options have their good points- but really it depends on the solution that you want to offer within your business. Our sales team have a lot of experience in problem-solving and their knowledge of vending is next to none. As I said before, we are flexible: whatever your needs are we will find a way to fulfil them! Written by: Katie from WestWays Vending