Westways Vending are proud to announce that we have passed our 2025 AVA Audit – our 16th consecutive yearly AVA quality accreditation.
This accreditation underscores our unwavering commitment to excellence in the vending industry.
What is the AVA?
The AVA stands for The Vending & Automated Retail Association and is the trade body for the vending industry. The AVA supports its members with best practice guidelines, and champions industry-wide quality, innovation and consumer satisfaction. The AVA has represented the vending sector for over 90 years.
The AVA Quality Accreditation is a mark of distinction, recognizing companies that adhere to the highest standards. AVA’s strict code of conduct allows you, the customer, to relax, knowing that the vending machine supplier is working to quality guidelines, and are a trustworthy, reliable and credible business.
AVA guidelines are similar in principle to ISO 9001:2015. The areas covered by the guidelines include:
- Customer Care
- Contract & Document Control
- Corrective Action
- Operational Control
- Stock Purchasing
- Depot Hygiene Control
- Training
With our 16 years of accreditation audits, Westways are proud to provide services that conform to the regulatory authority.
Achieving this accreditation involves a rigorous evaluation process, including comprehensive assessments of our operations, product sourcing and machine maintenance along with customer service protocols.
Why Choose to Work with an AVA Member?
The AVA accreditation is a mark of quality. As members, Westways Vending uphold the industry Specialist Quality System Accreditation. We are also signed up to the Customer Charter, and Code of Conduct.
How does The AVA benefit both the consumer and the vending machine supplier?
Most people are familiar with vending machines providing items like hot and cold drinks, cold drinks in cans or bottles, and confectionary and savoury snacks. Whilst the industry is always evolving, vending machines are the mainstay refreshment option for a variety of businesses.
As a customer, Westways knows that you want the following from your workplace refreshments:
- High quality food and drink
- 24/7 availability
- Versatility and variety
- Clean, hygienic practices
- Disposable packaging
- A range of payment options and prices that work for you
- To provide a focal point in your business
- Machine branding to help boost your visibility
Being an AVA member means that our standards are recognised, we conform to customers standards, and importantly, are compliant with regulatory controls and standards. When you work with an AVA member, you can be assured that the customers’ needs are always prioritised. We will work with you to determine what your vending needs are and then set out meeting them.
Providing Vending Solutions for your Needs
You’ll find that AVA members are at the forefront of environmental and recycling regulations. We also work closely with customers to ensure that all dietary and healthy eating requirements are met within our service. We can offer vending solutions that satisfy CQUIN, NHS and Government Buying Standards. Our aim is always to ensure that you, the customer, gets the very best service from us. Our customer service are available to help when you need them, meaning that you can talk to a real person who will deliver real solutions.
Our accreditation not only acknowledges our current standards but continually motivates us to elevate our service. Westways remain committed to innovation, sustainability and excellence in all aspects of our operations. You can find Westways Vending listed on the AVA website as part of their supplier details.
If you’d like to discuss your vending needs for your business with an award-winning, accredited vending supplier, Westways Vending is the answer. You can reach our friendly team by contacting us, or by email at sales@westwaysvending.co.uk
If you would prefer to speak over the phone, you can call us on 0800 195 3170 and we’d be happy to help.
as your vending supplier
