What is the Difference Between Fully Managed and Self-Managed Vending?

One of the biggest questions you may have before considering a vending service, is whether you should opt for a fully managed, or self-managed vending machine service. But what is the difference between fully managed and self-managed vending, and what could it mean for your business?

Fully Managed Vending Service

Because all Westways Vending machines are fitted with telemetry devices, our customer support team can remotely monitor sales and stock levels every day. This means that every time it’s needed, an operator can be sent to refill your machine. If there are any faults, these can also be picked up and rectified.

The benefit of a fully managed service is that the operator will also provide a full audit of the machine on each visit, along with a professional clean. In turn, you can be assured of a hygiene audit on each machine as well. Therefore, you know that your service will run as efficiently as possible, and you can be less hands on with the day to day running of the machine. This leaves you to get on with running your business.

Benefits of a Fully Managed Service

• Free up your time, as all aspects of the Vending Service are taken care for you.
• Professional cleans of your machines and hygiene audits every visit to make sure your machine works to its very best.
• Full audit and accounting for income with HMRC
• Careful stock maintenance, to keep your team happy!

Self – Managed Vending Service

With the self-managed service, you will have re-fill the machine yourself as required. Machines offered under a self-managed service will still be delivered and installed by our operators. They will also provide you with full, on-site training so you are completely comfortable working with the machine day to day.

There is also telephone support given by our friendly, knowledgeable team for any questions that you may have. You can also opt for our maintenance warranty to ensure complete peace of mind.

We at Westways can recommend high quality products ranges, and our customer service team will keep in regular contact to help you. They can answer any queries you have and help you when you place your orders.

Benefits of a Self-Managed Service

• Full on-site training provided for peace of mind.
• Regular contact with the customer service team to help with anything you might need.
• Machines with the latest innovations to encourage customer interaction.

So, there you have it! We’re happy to help you with any more questions that you might have about the difference machines and services that we offer, or which is the most appropriate for your workplace. Do you have any more questions about Vending Machines, and would you like to know more about the difference between fully managed and self-managed vending? Westways Vending can help with any queries you might have so please get in touch.